faq

Our products have normal glass pane that isn’t darkened. Mirrors and 3D coffee tables are made of Venetian glass. The edges of the mirror are ground.

The lighting has decorative function. The luminous flux used in our LED mirrors measures 1020 lm / m, with the highest light intensity on the sides of the mirror. It means that face isn’t fully enlighten so putting on make-up can be difficult.

In order to buy a mirror with lighting suitable for make-up, we encourage you to familiarize yourself with our offer of mirrors with cover. In that type of mirrors light is focused on the front of the product which allows you to put on precise make-up: https://mirrorled.co.uk/led-mirrors/11,designer-backlit-led-bathroom-mirror-l15

If after clicking on the desired accessory, one of the following messages appears: "accessories are exclusive" or "the size of the mirror is too small" - it means that in a given product size we cannot install the selected accessories or that the selected accessories contain the same functions, e.g. both the station and the watch provide information about the current time.

We install all accessories in standard locations:

1. Touch switch - at the bottom edge, in the center of the mirror
2. Sensor switch - on the right edge, at the bottom of the mirror
3. Speakers - mounted in the upper part, behind the mirror - are invisible during use
4. Heating mat - mounted in the center, behind the mirror - heats the central part of the mirror
5. Cosmetic mirror – on the right side, in the middle of the mirrors’ height.

To find a detailed description of the above-mentioned stations, look at the "extras" tab

To determine the exact time synchronization, a DCF radio signal is used, which is available throughout Europe.

We install 2 speakers in our products. The speakers power is 3 W.

The demister pad is activated using the touch button in the lower left-hand corner of the mirror. The button is illuminated in red when the pad is switched on.

The 40 x 30 cm mat consumes little power - 0.02 W per hour.

When choosing Dual lighting, the customer receives a remote control in the set with which he can control the lighting. Then an additional switch on the mirror is not needed.

We do not install any accessories in mirrors with depth effect for technical reasons. However, the included remote control allows you to control the mirror lighting.

We grant a discount on orders over 10 products.

Unfortunately, we do not send COD parcels.

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Contact us and describe the problem. Then we'll give you tips on how to finalize the transaction.

If you want to pay for the items ordered in a different way - cancel the order or inform us by email. Then place a new order by selecting the desired payment method.

The deadline for completing the order is given in the offer and in the order summary. The products we offer are not available in the warehouse - we prepare each product individually. Thanks to the fact that we are a producer and produce items for a given order, our clients gain the opportunity to introduce many configurations to selected products.

The shipping is free.

Of course, please contact us in advance to arrange the details.

We secure every package for transport. The glass pane is covered by a protective foil that prevents scratches. The mirror corners are protected by special rubber covers that absorb shocks. We pack the prepared mirror in a cardboard box, adapted to transport glass products.

Due to the large dimensions of the goods, it is not possible to deliver the package to the collection point.

We send each product in separate packages. If two products have been ordered, they will arrive as two separate shipments.

In the interests of environmental protection, we do not produce unnecessary waste paper. We send the invoice to the e-mail address provided in the order at the time of posting the package.

You can find both the assembly instructions and the product manuals on www.artforma.eu/manual

Yes, we offer a two-year warranty on all products.

You can withdraw from the contract within 14 days of delivery. In this situation, please contact us to agree on the details of product return and refunds. We would be very grateful if you could provide a detailed reason for the return.

If you notice a defect in the packaging (e.g. wetting, corner damage, hole in the box), ask the courier to make a damage report. If the product is damaged, take photos of the packaging with a visible numer of bill of lading, as well as photos of the content of the package, and then send them to us.

Our customer service will contact you the next business day at the latest.